Privacy Policy

Last Updated: September 29, 2025

At RNTM Raghunath Telecaller Marketing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our telecalling and financial guidance services.

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information

• Contact Details: Name, email address, phone number, physical address
• Business Information: Company name, job title, industry, business contact details
• Financial Information: Income details, investment preferences, financial goals, tax information (only when relevant to our financial guidance services)
• Identification Information: PAN card, Aadhaar details, or other government-issued IDs (as required for financial services)

1.2 Usage Information

• Website visit data, IP addresses, browser type, and device information
• Call recordings and transcripts (for quality assurance and training purposes)
• Service usage patterns and interaction history
• Cookies and similar tracking technologies

1.3 Information from Third Parties

• Information received from our business partners and service providers
• Publicly available information relevant to our services
• Credit bureau data (with your consent for financial services)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide telecalling and financial guidance services as requested
• Communication: To contact you regarding services, appointments, updates, and important notices
• Personalization: To tailor our services and recommendations to your specific needs
• Quality Assurance: To monitor and improve the quality of our services
• Analytics: To analyze usage patterns and improve our website and services
• Compliance: To comply with legal obligations and regulatory requirements
• Marketing: To send promotional materials about our services (with your consent)
• Security: To protect against fraud, unauthorized access, and other security threats

3. Legal Basis for Processing (Under Indian Law)

We process your personal data based on:

• Consent: You have explicitly consented to the processing for specific purposes
• Contract: Processing is necessary for fulfilling our service agreements
• Legal Obligation: We are required by law to process certain information
• Legitimate Interest: Processing is necessary for our legitimate business interests while respecting your rights

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Cloud storage and hosting providers
• Payment processors and financial institutions
• Technology service providers for CRM and communication tools
• Professional advisors (accountants, lawyers, consultants)

4.2 Legal Requirements

• Government authorities, regulators, and law enforcement when required by law
• Courts and legal proceedings when necessary
• To protect our rights, property, or safety, or that of our clients or others

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure servers with firewalls and intrusion detection systems
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Secure disposal of data when no longer needed

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

Typically, we retain client information for a period of 7 years from the end of our service relationship, unless a longer retention period is required by law.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information (subject to legal obligations)
• Right to Restriction: You can request that we limit the processing of your information
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Object: You can object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided at the end of this policy.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in locations outside of India. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

12. Call Recording Policy

For quality assurance, training, and compliance purposes, we may record telephone conversations with your consent. Recorded calls are:

• Stored securely with restricted access
• Used only for legitimate business purposes
• Retained for a limited period as required by law
• Protected in accordance with our data security measures

13. Marketing Communications

With your consent, we may send you marketing communications about our services. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly using the information below
• Updating your communication preferences in your account settings